We’re here for you. Whether you have a question, need support, or just want to connect, our team is ready to help make your experience with us smooth, easy, and enjoyable.
We offer exchanges in the form of store credit. If you need a different size or a new item, simply return the original product, and once we receive it, we’ll issue you store credit for the purchase amount. You can then use your store credit to place a new order for the correct size or anything else you love from our website.
Please note: Items must be returned in their original condition, unworn and unwashed, within 14 days of delivery. Shipping costs for returns are the responsibility of the customer.
For more details or to start an exchange, please email us at support@blacknugly.com
No cash refunds.
We ship from Brooklyn, New York. Bed-Stuy to be exact.
It may take up to 1-7 business days to the order to ship out, depending on inventory. However we try our best to send most orders out in 72 hours. Once shipped most domestic orders take anywhere from 2 to 9 business days to arrive depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 3 weeks.
If you have a problem with an order from this store, please contact the store directly, email: support@blacknugly.com
The Black Room
173 Malcolm X Blvd, Brooklyn NY 11221
We recommend you ship it via USPS or UPS with a tracking #
173 Malcolm X Blvd, Brooklyn NY 11221
Open: Wednesday - Saturday 12-8pm & Sunday 12-6pm
Closed: Monday & Tuesday
Open: Wednesday - Saturday 12-8pm & Sunday 12-6pm
Closed: Monday & Tuesday
Yes — simply select “Pick Up” at checkout. You’ll receive an email once your order is ready. Pickup is available Wednesday–Saturday from 12–8 PM and Sunday from 12–6 PM.
ox•y•mo•ron /äksa'môr än/
: a combination of contradictory or incongruous words broadly: something (such as a concept) that is made up of contradictory or incongruous elements
(e.g. black N ugly)
